Refund Policy

General Overview:

At Legacy Wood Artisans, we are committed to customer satisfaction and stand by the quality of our products. This refund policy is designed to provide clear guidelines on the circumstances under which refunds may be issued.

Eligibility for Refund:

Refunds will be considered under the following circumstances:

  • The received item is damaged or defective.
  • The wrong item was shipped.
  • The product does not meet the specifications as described on our website.

Timeframe for Refund Requests:

Customers must notify us of their intention to request a refund within 3-5 business days of receiving the product. Any requests received after this timeframe may not be eligible for a refund.

Condition of Returned Item(s):

To qualify for a refund, the returned item must be unused, undamaged, and in its original packaging. We reserve the right to refuse refunds for items that do not meet these criteria.

Custom or Made-to-Order Items:

Custom or made-to-order items may not be eligible for a full refund due to their personalized nature. However, we may consider offering partial refunds or store credit on a case-by-case basis.

Refund Process:

To initiate a refund, customers must:

  1. Contact our company at legacywoodartisans@gmail.com with the order number and details of the issue.
  2. Provide clear photographic evidence of any damage or defects.
  3. Follow the instructions provided by Legacy Wood Artisans for returning the item.

Note: Customer is responsible for all return shipping costs. 

Non-Refundable Items:

Certain items are non-refundable, including:

  • Downloadable digital products.
  • Clearance items or those marked as final sale.

Refund Methods:

Refunds will be processed using the original payment method. If the original method is not available, an alternative method may be used at our discretion.

Review and Update:

This refund policy is subject to periodic review and may be updated without prior notice. It is the responsibility of the customer to review the policy before making a purchase.

Contact Information:

For any questions or concerns regarding our refund policy, please contact our customer support team at Legacywoodartisans@gmail.com.

Note: This refund policy is in addition to your statutory rights under applicable consumer protection laws.